Shipping policy

Shipping Policy

This Shipping Policy applies to all orders placed through the Smart Procurement service provided by Logemate, headquartered in Riyadh, Kingdom of Saudi Arabia. It outlines the terms of delivery for materials, tools, and related products supplied within the Kingdom.

1. Service Scope

Logemate delivers products to all locations across the Kingdom of Saudi Arabia.
Whether you operate in a major city or a remote industrial area, we ensure that your orders are handled with care and delivered efficiently through our reliable network of logistics partners.

2. Delivery Timeframes

Delivery timelines depend on the type of product and order size:

Product Type Estimated Delivery Time
In-stock standard items 2–5 business days
Customized or made-to-order items 7–15 business days

Delivery timeframes begin once payment is confirmed. For bulk or specialized orders, delivery estimates will be provided during the quotation or order confirmation process.

3. Shipping Charges

Shipping costs are calculated based on:

  • Product weight and volume

  • Delivery destination

  • Order size or contract terms

Delivery fees will be clearly stated at checkout or on the official quotation. Preferred clients and high-volume accounts may benefit from discounted or waived shipping charges where applicable.

4. Order Processing

  • Orders are processed from Sunday to Thursday, excluding official public holidays.

  • Orders placed after 3:00 PM (Riyadh time) are processed on the next business day.

  • Customized orders may require additional lead time due to production and preparation.

5. Delivery Notification

Once your order is dispatched, you will receive:

  • A delivery confirmation via email or a messaging platform

  • Estimated delivery window

  • Contact details for coordination (if applicable)

Some deliveries may include tracking based on the chosen carrier.

6. Receiving Orders

Upon receipt of your order:

  • Inspect the shipment for damage, missing items, or discrepancies.

  • Report any issues to info@logimate.com within 24 hours of delivery, including your order reference and supporting images.

Claims made after this period may not be eligible for replacement or credit.

7. Failed Deliveries

If a delivery attempt fails due to incorrect address, inaccessibility, or absence of the recipient:

  • A second delivery will be attempted.

  • Additional charges may apply for repeated delivery attempts.

  • Orders returned due to failed delivery may incur restocking or administrative fees.

8. No International Shipping

Logemate currently ships only within the Kingdom of Saudi Arabia.
International shipping is not available at this time.

9. Contact Us

For any inquiries regarding deliveries, shipping timelines, or logistics support, please reach out to:

Logemate
Riyadh, Kingdom of Saudi Arabia
Email: info@logemate.com